Frequently Asked Questions

1) Where is the location of the company?

We are located in Bucharest, Romania. But we ship all over Europe!

2) What should I do if I can not find the product I am searching for in your product list?

When you can not find a part which you are looking for, you can contact with our spare parts specialists by emailing to onlinesales@busexpert.ro address. Our experts would be happy to help you. 

3) I have the part number, how do I search for it?

If you have the part number, you can directly search for it in the search-bar section any page of buspart.net

Also if you search by your bus brand, model and part type, you can sort every part being sold for your bus.

4) Do I pay for shipping?

No! We, buspart.net team will not charge you for shipment costs. 

5) What is your policy on VAT? Are the prices include VAT?

All of our prices are VAT included. 

6) Can I find after market Isuzu parts on the website?

Yes, we can help you with original Isuzu parts and after market products. Kindly send a quick email to onlinesales@busexpert.ro and our specialized spare-parts department will help you.

7) What are my payment options?

We accept:

- Visa

- Mastercard

- American Express

- Apple Pay

For alternatives, please send an email to onlinesales@busexpert.ro

8) Is it obligatory to be a member to shop in buspart.net?

No, you can shop without having an account in buspart.net 

But being a member will make it easier for you to track your shipment and for us to help you in a more detailed method. 

9) Do you sell parts belong to non-Isuzu brands?

Right now, we are focused on original and after-market Isuzu parts only. But we have plans to expand to other brands in future, stay connected! For more information on other brands, please send an email to onlinesales@busexpert.ro